Introduction

At Symi Residences (https://symiresidences.gr/), we respect your privacy and are committed to protecting your personal data. This privacy policy aims to inform you about the personal data we collect and process when providing our services and in our overall communication with you.

Our full details are:

Name: SYMI RESIDENCES
Email address: hello@symiresidences.gr
Postal address: SYMI, DODECANESE, 85600 (CHORIO)
Contact phone: +30 693 25 45 746
VAT number: 161152055

The use of our website is subject to the Terms of Use, this Privacy Policy & Cookies Policy. The Privacy Policy has been updated to ensure compliance with the General Data Protection Regulation [Regulation (EU) 2016/679, GDPR] and Law 4624/2019.

By using the Website, you unconditionally declare that you have reviewed, understood, and accepted all the terms included in the Terms of Use and the Privacy Policy. If you do not agree with any of the terms contained in the Terms of Use and/or the Privacy Policy, you should refrain from visiting and using the Website and its services.

The Privacy Policy may be subject to modifications and adjustments from time to time, as deemed necessary, without prior notice to you, which will be effective from the date of publication on the Website. We encourage you to regularly review the Privacy Policy, as your continued use of the Website implies your acceptance of these changes. If you do not agree with the use of your data in accordance with the Privacy Policy, please do not use the Website.

Symi Residences is committed to respecting and protecting your privacy. This Privacy Policy describes how Symi Residences, as the data controller under the GDPR, collects and processes personal data and other information about you, the users of the Website, and how our Website uses cookies and other recognition technologies.

For the purposes of this agreement, the terms "personal data", "data subject", "processing", "data controller", "processor", "personal data breach", and "supervisory authority" shall have the meanings given to them in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter the "Regulation").

Legal basis for processing personal data

Symi Residences processes your personal data transparently according to the principles of legality, fairness, proportionality, confidentiality, and integrity, limitation of purpose, data accuracy, specific data retention periods, and minimization of data.

The legal basis for processing your personal data may be: (a) your consent (e.g., when you subscribe to our newsletter), (b) the necessity to process your data for the performance of our contractual obligation (e.g., when you make a reservation/use our services). For example, we process your personal data to fulfill the contract with you (room reservation, room cancellation, etc.) and to respond to your requests within the framework of our contract. (c) the necessity to process your data to comply with our legal obligation (e.g., when we process your invoicing data to meet our obligations under tax legislation), (d) the necessity to process your data to safeguard our legitimate interests (e.g., for security checks to ensure the security of our website).

What data we collect about you, how we collect it, and how we use it.

Data we collect directly from you

Most of the personal information we process is provided directly by you. We collect some of your personal data for the purpose of communicating with you, such as responding to your inquiries to provide information and to better understand your expectations and needs.
Specifically:

• When you contact us (e.g., for a request or inquiry), we collect and process information about you that you provide directly, which may include: name, email address, country, reason for communication, and the content of your message to us. We will use this information to communicate with you.
• When you request a room reservation, we may collect personal identification information about you, such as your full name, phone number, mailing address, email address, information about the services you select, or similar.
• When you sign up to receive a newsletter, we collect and process information about you that you provide to us by completing the relevant form in the "NEWSLETTER" section, which includes: name and email address.
• Data we collect through the use of cookies and other tracking technologies: On Symi Residences website, we use "cookies", a technology that stores data on your computer using the functionality of your internet browser. By using "cookies", we collect information about how you use the Website, technical information (including information about the time of access, volume of information transmitted, transmission status, browser type, version and language, browser plug-in type and version, Internet Protocol (IP) address, operating system and system interface, time zone and location settings, and profile information, including referral website, pages visited, actions taken, visitation and navigation patterns on the website, and information from forms you have completed. Cookies in no way cause harm to users' electronic devices or the files stored on them. With your consent, we will use your data to provide you with content and advertisements relevant to you, based on the use of cookies. The information collected is not personally identifiable and is limited to the minimum information required to optimize effectiveness. Some cookies are used to enable our visitors to enjoy and use the full functionality of our website. We use a cookie control system that allows you to accept the use of cookies and control the cookies stored on your device/computer. Some cookies will be stored for specific periods of time, while others may last indefinitely. Your web browser should provide you with controls for managing and deleting cookies from your device; refer to your web browser's options. Cookie exception – Google Analytics: https://tools.google.com/dlpage/gaoptout. Symi Residences uses cookies to provide users/subscribers with information and to process the services provided through our website. For more information, refer to our website's "Cookies Policy".

Data we collect from third parties

We receive some of the aforementioned technical data from statistical data providers, such as Google.

Anonymous and statistical data

We may process anonymized and statistical data for any purpose, especially for statistical and service improvement purposes – information on the Website. Although this data may originate from your personal data, it is not onsidered personal data, as it does not directly or indirectly reveal your identity (for example, we may collect data on the use of the Website in order to calculate the percentage of users accessing specific elements of the Website). We do not collect or process special categories of personal data ("sensitive" personal data) through the Website without your knowledge, such as information about health, race or ethnicity, religious or philosophical beliefs, your sexual life, etc.

Sharing with third parties and comment publication.

Cases where your information may be disclosed:

• Symi Residences will disclose your information when required by law, if subject to subpoena or other legal process, or if we reasonably believe that such action is necessary for: (a) compliance with the law and reasonable requests from law enforcement authorities, (b) enforcement of the Terms of Service or the protection of the security or integrity of our Service or (c) to exercise or protect the rights, property or personal safety of Symi Residences.
• Symi Residences may disclose data to third parties (legal or natural persons) acting as data processors, to support its operation (e.g., accounting support, payroll, technical support) and support its actions (e.g., production of audiovisual material, support of its websites, etc.).
• What happens in case of change of control: We may buy or sell/transfer/assign the business or any combination of its products, services, assets. Your information, such as customer names and email addresses and other user information received with your consent and lawfully maintained under this Policy and related to Symi Residences, may be among the elements sold or transferred in such types of transactions. We may also sell, assign, or otherwise transfer this information in connection with corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions, or processes involving all or part of the business. We will not disclose, assign, dispose of, or sell your personal information to third parties separately, in the form of a product. You will be notified via email or warning notification on our website of any change of ownership or your personal data usage, as well as any choices you may have regarding your personal information:
• Reviews: We present personal reviews from satisfied customers on our website along with other endorsements. With your consent, we may publish your review along with your name. If you wish to update or delete your review, you can contact us at hello@symiresidences.gr or by phone at +30 693 25 45 746. Symi Residences allows users to correct, change, complete, or delete data and information collected by Symi Residences. If you choose to delete information, Symi Residences will take action to delete this information from its records immediately. For user protection and security, Symi Residences will attempt to verify that the person making the changes is indeed the same person as the user. To access, change, or delete your personal data, report website operation issues, or ask any questions, please contact Symi Residences via email at hello@symiresidences.gr or by phone at +30 693 25 45 746.
• Symi Residences will not rent or sell your personal information to others and will not disclose your personal data to third parties (except for the reasons stated herein).

We store information on locations outside the direct control of Symi Residences on servers or databases located with hosting providers. This company does not have access to your personal data under any circumstances.

We use Hostinger International Ltd (61 Lordou Vironos Street Larnaca 6023 Cyprus VAT Reg #: CY10301365E) to support our servers. This company periodically has technical access to our server data for support and maintenance purposes, and we do not provide them access to your personal data under any circumstances.

The software used for our website is "WordPress," software developed by Automattic Inc., 60 29th Street #343, San Francisco, CA 94110, United States of America. This company periodically has technical access to our server data for support and maintenance purposes, and we do not provide them access to your personal data under any circumstances.

Transfer to Third Countries

The information collected through Symi Residences may be stored and processed in Europe. If you are in the European Union or the European Economic Area, please note that we will not transfer information, including personal data, to a country outside the European Union or the European Economic Area. In the event that, to the extent, within the scope and for the purposes of the above purposes, your personal data needs to be transferred outside the European Union/EEA, the transfer of such data will be in accordance with the applicable law, and SYMI RESIDENCES will ensure an adequate level of data protection. By concluding appropriate agreements for the transfer of data based on Standard Contractual Clauses, which are available to you upon request at hello@symiresidences.gr or by phone at +30 693 25 45 746.

Symi Residences prioritizes the protection of privacy and data from third-party malicious users: a) It has obtained a valid security certificate from Hostinger International Ltd regarding the security of its website; b) Symi Residences and its partners use the latest updated Firewalls and Antivirus programs.

While Symi Residences strives to protect your privacy and data, it cannot guarantee or warrant the security of any information you transmit to Symi Residences or ensure that your information on Symi Residences may not be accessed (disclosed, altered, or destroyed) by third parties breaching any of our standard physical, technical, or managerial safeguards.

When you enter sensitive information (such as login credentials) on our registration or order forms, we encrypt this information using SSL (Secure Sockets Layer) technology and related technologies available from WordPress. However, no method of transmission over the Internet or electronic storage method is 100% secure. Therefore, we cannot guarantee absolute security. If you have any questions about the security of our website, you can contact us at hello@symiresidences.gr. Payment companies (handling POS and other payment methods) you choose to make payments to us do not retain, share, store, or use personally identifiable information for any other purpose. We do not electronically cooperate with such companies. In the event of a breach of personal information, Symi Residences will immediately notify the relevant parties in accordance with applicable law.

Your Individual Rights
Subject to the conditions provided for by the relevant legislation (GDPR), you have the following rights regarding the protection of your personal data:

Right of access

You can contact Symi Residences to inform and explain to you if and which data we hold about you, as well as how we process it. You can also request a copy of your personal data that Symi Residences holds about you.

Right to rectification

If you believe that your data is inaccurate or needs to be updated, you have the right to request the correction of inaccurate personal data and the completion of incomplete information.

Right to erasure

Under certain conditions, such as when the data is no longer necessary, you have withdrawn your consent, the data has been unlawfully processed, you can request from Symi Residences to delete them.

Right to restriction of processing

If you believe that your data is inaccurate or their processing is unlawful, or if you believe that the data are no longer needed at Symi Residences, or if you have objections to automated processing, you have the right to request the restriction of processing.

Right to object

You can object to the processing of your personal data by Symi Residences for reasons concerning your particular situation, unless there are compelling legitimate reasons for the processing that override your interests, rights, and freedoms. You also have the right to object when a decision concerning you is based solely on automated processing, including profiling, and this decision produces legal effects or significantly affects you (legal exceptions apply).

Right to data portability

You can request to receive your data in a structured, commonly used, and machine-readable format, as well as to transmit your data to another organization (data controller) that you will specify to Symi Residences. If you have given your consent for specific collection, processing, and use of your personal data (e.g., to receive direct marketing communication about products and services), you can withdraw this consent at any time in the future.

You can learn more about your relevant rights by visiting the website of the Hellenic Data Protection Authority here.

To exercise your rights, you can contact Symi Residences at the email address hello@symiresidences.gr and the phone number +30 693 25 45 746.

If you believe that any of your rights regarding the protection of Personal Data are violated, you can file a complaint with the competent supervisory authority, namely, the Hellenic Data Protection Authority (HDPA), and any interested party can learn further by visiting the website http://www.dpa.gr.

Dispute resolution and Right to lodge a complaint with the Authority

According to the principles of EU and EU-US Personal Data Protection Security, Symi Residences is committed to resolving complaints regarding privacy and the collection or use of your personal information. For such data matters, questions, or concerns about the use of their personal data, individuals should contact us at the email address hello@symiresidences.gr and the phone number +30 693 25 45 746.

Please note that in any case, you have the right to appeal to the Hellenic Data Protection Authority (HDPA) regarding issues concerning the processing of your personal data. The HDPA is based in Athens (1-3 Kifisias Ave., Postal Code 115 23). Regarding the authority of the HDPA and the procedure for filing a complaint, you can visit the website of the HDPA (www.dpa.gr).

Symi Residences may amend this Privacy Policy from time to time for compliance purposes with regulatory changes and operational purposes.
Updated versions of this Privacy Policy will be posted on the Symi Residences website with a date indication so that you know which is the most recently updated version. For exercising any of the above rights, you can contact us at the email address: hello@symiresidences.gr and the phone number +30 693 25 45 746.

Retention of your information.

Symi Residences keeps your personal data for a limited period of time, depending on the purpose of the processing, after which personal data is deleted from our records, unless a different retention period is required or permitted by applicable law (insurance, labor law, etc.).

(a) If you make a reservation or request a service through our website, we will keep your information for as long as needed to provide you with services and until the expiration of legal claims of any kind. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

(b) If you contact us through our website platform, we will keep your information for as long as necessary but not more than two (2) years after you submit your inquiry.

(c) If you contact us to work together, we will keep your information for as long as needed to provide you with services and until the expiration of legal claims of any kind.

Disclosure procedures

It is our policy to provide you with information via email, written or printed notification, or through conspicuous notification of the notification on our website, notifications, regardless of whether such notifications are required by law or relate to commercial or other business-related purposes, as determined by Symi Residences at our discretion. We reserve the right to determine the form and means of providing notifications to you, provided that you may opt out of certain means of communication as described in this Policy.

Links to Other Websites

We are not responsible for the practices employed by websites or services linked to or from the Symi Residences service, including the information or content contained therein. Please note that when you use a link to go from our service to another website or service, our Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link or advertisement on our website, are subject to the rules and policies of that third party. However, we have confirmed that our partners, to the extent feasible, are compliant with the GDPR.

Subscription, Marketing Messages, and Newsletter According to GDPR

By giving your explicit consent, we may send messages to anyone who subscribes to our newsletter or marketing mailing list. We retain this data until your consent is revoked. We only collect certain information about you, as described in detail in the relevant section above. Any email marketing messages we send are done so through an email marketing software provider (EMS). An EMS provider is a third-party company of software/applications services that enables merchants to send multiple email messages to a list of users.

The email marketing messages we send may contain tracking links or similar technologies of servers to monitor the activity of subscribers on marketing emails. Where used, such marketing messages may record a range of data such as dates, addresses, IP addresses, opens, clicks, promotions, geographic and demographic data. These data, within their limits, will show the activity each subscriber made for this email marketing campaign.

The email marketing messages we send are compliant with GDPR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage the preferences/information we hold about you at any time. See within the marketing messages for instructions on how to unsubscribe or manage your preferences. You can also unsubscribe from all MailChimp lists by following this link (http://jamieking.co.uk/blog/cyber-security/my-cyber/unsubscribe-from-all-global-mailchimp-lists.php), otherwise contact the EMS provider.

Our EMS provider is MailChimp, a company of the Rocket Science Group, headquartered at Ponce City Market, Atlanta, Georgia, USA. We retain the following information about you in the EMS system:

• Email address
• Your name
• Time and date of subscription

Social Media

Our website includes social media features, such as the Instagram button and other graphical elements that operate on our website. These features may collect your IP address and the page you are visiting on our website and may set a cookie to enable the feature to function properly. Social media features and widgets are hosted by third parties or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the organization providing them.

Updates to the Privacy Policy Symi Residences may modify this Policy from time to time, for compliance reasons with regulatory changes and for operational purposes. Updated versions of this Policy will be posted on the Symi Residences website with a date indication, so you know which is the most recently updated version.

This Policy was posted on 05-04-2024.